The Client

The client is a global non-profit humanitarian organisation dedicated to ending world hunger. With a presence in over 50 countries, they implement programs that address the root causes of hunger, respond to emergencies, and advocate for policies that create lasting change. They work tirelessly to save the lives of malnourished children and provide communities with access to safe water and sustainable solutions to hunger.

The Challenge

The client faced the critical task of modernising their digital infrastructure to enhance collaboration and efficiency across their global operations. The existing SharePoint implementation, managed by their Spanish office, needed to be migrated to a new SharePoint environment within the client’s UK Microsoft 365 tenant.

This migration required not only the seamless transfer of content but also the implementation of enhanced functionalities such as improved search capabilities and metadata tagging. Ensuring that staff could effectively adopt and utilise the new system through comprehensive training was also essential to the project's success.

Project Objectives

Migration

Transition content from the existing SharePoint estate managed by the client’s Spanish office to a new SharePoint environment within the client’s UK Microsoft 365 tenant.

Adoption Programme

Develop and deliver a training programme to ensure smooth adoption and effective use of the new SharePoint environment.

Enhanced Functionality

Improve search functionality, metadata tagging, and overall user experience.

Approach

Assessment and Planning

• Conducted a thorough assessment of the existing SharePoint environment and identified key requirements for the new intranet solution.

• Developed a detailed project plan outlining the migration process, training programme, and timeline.

  
  

Migration

• Migrated documents and business information from the legacy SharePoint environment to the new SharePoint environment.

• Ensured that the new environment was configured to meet the client’s specific needs, including enhanced search capabilities and metadata tagging.

  
  

Development

• Utilised Microsoft 365 technologies such as SharePoint, Microsoft Teams, Power Apps, and Power Automate to develop and customise the new intranet solution.

• Implemented SharePoint Security Groups to manage permissions and access levels for different user groups.

  
  

Adoption Programme

• Developed a comprehensive training programme to educate the client’s staff on the new SharePoint environment and its features.

• Provided ongoing support and training to ensure effective use and continuous improvement.

Microsoft 365 Technologies Used

• SharePoint

  For document management, collaboration, and intranet development.

  
  

• Microsoft Teams

  Project communication and collaboration.

• Power Apps

  Custom applications for specific business processes.

• Power Automate

  Automating workflows to enhance efficiency.

Outcomes

Successful Migration

Seamless transition of content from the legacy environment to the new SharePoint environment.

Improved User Experience

Enhanced search functionality and metadata tagging improved the overall user experience.

Effective Adoption

Comprehensive training programme ensured that the client’s staff were well-equipped to use the new intranet solution effectively.

Ongoing Support

Continuous support and development services provided to ensure the intranet solution remains up-to-date and meets evolving needs.

Conclusion

The client’s SharePoint intranet solution project successfully achieved its objectives of migrating existing content, enhancing functionality, and ensuring effective adoption through comprehensive training. The seamless transition to the new SharePoint environment, coupled with improved user experience and ongoing support, has empowered the client’s staff to utilise the intranet solution efficiently.

This project not only modernised the client’s digital infrastructure but also reinforced their commitment to leveraging technology for humanitarian efforts.