The Client

The client is a leading provider of personalised and compassionate home care services. They offer a range of support options, including visiting care, live-in care, overnight care, and 24-hour care, tailored to help individuals maintain their independence and quality of life at home.

The Challenge

The client sought to enhance its internal communication and information sharing through a robust intranet solution. With a diverse and dispersed workforce, they needed a centralised platform to streamline their operations and improve employee engagement.

Project Scope & Objectives

Our collaboration with the client involved the development and implementation of a SharePoint-based intranet solution. The project aimed to provide a single location for staff to access information, news, documents, and other important resources.

Project objectives included:

Enhance Internal Communication

Create a centralised platform for sharing important information and updates.

Increase Employee Engagement

Develop a user-friendly interface to encourage higher employee engagement and participation.

Improve Operational Efficiency

Streamline communication processes and restructure the SharePoint estate to contribute to overall operational efficiency.

Our Solution

We proposed and implemented a SharePoint-based intranet solution designed to serve as an all-staff information and communication hub.

Key components:

Modern Design and Navigation

The intranet featured a modern design with improved navigation to provide a better user experience.

Robust Security Framework

A security model was implemented to protect sensitive information and ensure appropriate access levels.

Comprehensive Training

We provided a blended training approach with online resources, expert training, and on-site clinics post-data migration.

Microsoft 365 Technologies Used

• SharePoint

  The primary platform for the intranet solution, providing document management and collaboration capabilities.

  
  

• Microsoft Teams

  Facilitated communication and collaboration among the project team and the client’s staff.

Outcomes

Enhanced Communication

The SharePoint intranet significantly improved internal communication, providing a centralised platform for sharing important information and updates.

Increased Engagement

The user-friendly interface and accessible content encouraged higher employee engagement and participation.

Operational Efficiency

The restructuring of the SharePoint estate and the streamlined communication processes contributed to overall operational efficiency.

Conclusion

The implementation of the SharePoint-based intranet solution successfully addressed the client's challenges by enhancing internal communication, increasing employee engagement, and improving operational efficiency. The modern design, robust security framework, and comprehensive training ensured a smooth transition and effective use of the new platform. As a result, the client now benefits from a centralised hub that supports their mission of providing personalised and compassionate home care services.