Insights & Articles

From complaints and enquiries to incidents and investigations, casework is everywhere. The challenge is managing it well.

Version 1.7.0.0 represents a major evolution of One Platform, introducing a more flexible and scalable case management architecture. The release adds configurable Case Types, multiple Case Contacts, Case Files, enhanced security, specialist dashboards, SLA monitoring and richer Case timelines. It also strengthens lifecycle management, Timesheet controls and platform reliability, while resolving a range of issues identified through customer use and testing.

Understand how Microsoft-native business applications balance governance, flexibility, adoption and AI readiness without slowing people down.

Explore what makes business application data truly Copilot-ready, and why structure, governance and relationships matter for AI success.

Learn when to buy software, when to build, and where Power Apps development and SharePoint application development fit within Microsoft 365.

Discover why software that simply integrates with Microsoft 365 can create complexity, and how native business applications provide a more connected approach.